This article applies only to members in New York, Maryland and DC that are enrolled in Community Solar.
If you are enrolled in LIHEAP, that’s not a problem! You will still be able to take advantage of your full credit. However, please know that once you are connected to a Community Solar project your HEAP credit will be spread out over a few months rather then applying as one large credit to one statement.
Your local utility will apply the LIHEAP credit towards your net utility charges and because you are receiving solar savings each month, your net charges are less than they would have been without Community Solar. Once your utility bill is issued for the month, we will make sure you still receive 5% of the solar savings and the remaining solar savings are allocated towards maintaining and operating the local solar project.
Any LIHEAP credit not used that month will roll over to your next utility bill until the credit is completely depleted.
If you have any further questions regarding your account please reach out to our Customer Experience Team by emailing us at email@example.com.