This article applies only to members in New York, Maryland, Rhode Island, and DC that are enrolled in Community Solar.
If you have budget billing with your utility, it can take up to 3 months for your utility to adjust your budget billing amount to properly reflect community solar savings. Regardless, the solar portion of your bill that is allocated towards the maintenance and development of the project will be added on top of your normal budget billing amount and reflected on the statement we send you. For members that do not have budget billing, this amount is calculated into your actual charges so that you can clearly see savings.
Arcadia Power members with budget billing have a couple options to consider before connecting to a community solar project.
- Recommended: The first option is to cancel your budget billing plan. Canceling your budget billing plan will ensure you start to see savings on your statement right away.
- Your other option is to remain on your existing budget bill plan while connected to the community solar project. Although your utility should readjust your budget billing amount 3 months after the project has been producing savings, you will still have that additional amount added to your Arcadia Power statement.
If you would like to discuss any of these options with a member of our Customer Experience Team, please reach out to us at firstname.lastname@example.org.