This article applies only to members in New York, Maryland, Rhode Island, and DC that are enrolled in Community Solar.
If you would like to cancel your Arcadia Power membership and discontinue your Community Solar savings, you will simply need to contact our Customer Experience team at email@example.com.
Once we receive your email, we will need to remove your subscription from the project. Please know that this requires action from your utility company and it may take up to 90 days (up to 180 days for Rhode Island residents) for them to fully to process your cancellation. During that 90 day period, you will still receive a statement from Arcadia Power reflecting your solar savings. After that 90 or 180 day period, you will no longer receive solar savings and will get a statement directly from your local utility company.
We will keep you updated during that time and reach back out to you via email when the cancelation process is complete.
If you are moving, you do not need to reach out via email and can fill out a move request on your Arcadia Power dashboard under the 'My Account' tab on the left-hand side. Your solar savings will continue until your final bill, which we will manage on your behalf. Depending on your new utility, we’ll do our best to enroll you in a new Community Solar project as soon as possible.